Money Back Guarantee:
If you are unhappy with the service provided, please contact us immediately at email@example.com and let us know why. We are absolutely committed to our customers satisfaction and want to ensure all of our team are providing an excellent customer experience! We will investigate your complaint and if it is deemed to be honest and with merit: compensation or a refund will apply.
Extra Surcharges for Long or Very Thick Hair:
Our Cut & Blow Dry and Colour menu prices are all one fixed rate. However, like salon pricing if you have hair that reaches halfway down your back when combed out, or you have extra thick or curly hair, there will be additional cost due to the extra time needed. It is best to check what the extra cost will be with us first if you have extra long/thick hair, or consult with us if you are unsure. Alternatively your booked stylist will call and confirm the extra price after you've booked, which can be paid cash to them.
If you are not at your chosen location at your appointment time:
If after 20 mins you are still not at your booked location your stylist or therapist will leave and you will not be refunded the 25% deposit, or 25% of the cost if paid in full. This is stated on the Confirm Booking page when you book an appointment.
If the stylist/therapist is late for your appointment:
As they are coming to you; we all know travelling in a busy city there are sometimes delays. But if your stylist or therapist is more than 20mins late you may either cancel your appointment for free OR receive the service and we will refund you 25% of the cost. However if the stylist/therapist feels unsafe in attending the appointment, they reserve the right to cancel it. In event of cancellation Tap n’ Style will issue a full refund.
What if I pay for a service but then during the appointment we find it is actually another service I require:
If you book a service, but in fact what you require is another more expensive service, you must pay the difference in cost to your Stylist, Therapist or Makeup Artist in cash during your appointment. You will also be expected to pay a cash fee if your service takes considerably longer than expect, for any reason.
When booking the following services you must provide:
*All Hair, Make-Up and most Beauty services: A good sized room with plenty of space and a power socket that you and the contractor can comfortably fit in. Plus 2 chairs; one for the contractor and one for yourself.
*Massage: A good sized room that can comfortably fit a massage table.
*Cut & Blow Dry’s: It is your responsibility to wash/shampoo your hair that day before the stylist arrives. Ideally the cut is provided in a room with a wooden or tile floor, so usually a kitchen or bathroom. If the only room to provide the service is carpeted YOU MUST provide a matt or canvas yourself to be laid on the carpet to collect hair.
Is a Blow Dry finish included with Colour-only services (without a Cut)?
No it's a natural dry, pat down and comb finish only UNLESS it states in the Stylist's "About Me" section that they include a Blow Dry.
Colour Service Requirements:
When you book any Colour service with a Tap n' Style hairdresser for the first time: You will be asked to send us photos of your hair in its current state. We will forward those photos to your hairdresser, they will then call you for a full consultation. Then at the time of service they will provide a waiver which you are required to sign, stating that you agree that should you react in any way to the Colour application, neither the hairdresser or Tap n' Style are in any way responsible. This is procedure each time you book a new hairdresser on Tap n' Style.
What is received with a Make Up “Basic Application”?
We class the Basic Application service as foundation with lips and cheeks OR foundation with lips and a single eye-liner only. Perfect with a Blow Dry for a night out or special occasion. For a more complete service please book the Full Face Application.
Payment for Services:
All Tap n Style customers have the choice to either 1) pay in the full amount in advance via our Secure Payment System, or 2) pay a 25% deposit that confirms the booking, followed by the remaining 75% cash to the practitioner.
If you cancel your appointment: provided it’s more than 24 hours before your appointment time we will refund you in full, minus £2 to cover the card fee we are charged, within 2 – 3 working days. BUT if you cancel within 24 hours of your appointment there will be a 25% cancellation fee. Hence if you paid the 25% deposit only; this is non-refundable. If you paid the full amount in advance; 75% will be refunded to you, less £2 to cover our card fee. This is also stated clearly on the Confirm Booking page when you book an appointment.
How are stylists and therapists on the app selected?
All stylists and therapists firstly complete an application form and submit their qualifications and work experience. They must be full qualified AND must have minimum 6 months work experience in providing the services they register for. We then screen each applicant and test them on Tap N’ Style regulations, policies and what is expected of them. When approved they must then show us their Public Liability Insurance document.
Each stylist or therapist’s full qualifications, experience and even photos of their own work is on their profile for you to view. You may call them to enquire before booking, then each customer can rate and review them after their service.
Free Blow Dry Reward Card T & C's:
*Complimentary service is a standard Blow Dry. Extra long/thick hair or bespoke services (pinned, up-do's) will be subject to an extra charge
*All 6 bookings must be done by 1 person (can be for kids, family or group booking that inc them)
*Multiple services during one appointment count as one booking only, unless over £150
*Online or app bookings not accepted, as it is selected stylists only who Tap n' Style will select when contacted.
*Offer valid in London and certain Surrey or Kent areas only
Tap n Style is committed to protecting and respecting your privacy. None of your details or information will be passed on to any third parties. This is information that is private and for Tap n Style use only.
No payment details can be viewed by stylists or artists.
By creating an account you are giving Tap N Style staff and the contractors working with Tap n Style, consent to: