Tap n Style FAQs
Tap n Style is a new app that allows you to order a hair stylist or make-up artist to visit you at your home or office. Order a Blow Dry, Make Up application, Hair Up, Cut & Blow Dry or Men’s Cut and we’ll bring the salon to you! Ideal for getting glammed up before that night out, or having your hair done in the comfort of your own home.
All stylists, beauticians and make-up artists artists firstly complete an application form and submit with their CV plus evidence of their qualifications and experience. They must be qualified to perform each service listed with a minimum of 6 months work experience in provided those services. We then screen each applicant and test them on Tap n’ Style regulations, policies and what is expected of them. Each contractor’s qualifications, experience and even photos of their own work is on their profile for you to view. You may call them to enquire before booking, then each customer can rate and review them after their service.
Yes absolutely, provided you are in an area that they service. When you reach the Select a Stylist/Therapist page hit the Specific Stylist/Therapist option. If your preferred person does not appear, that is because they don’t work in your specified location.
The Tap n’ Style contractors choose the prices they charge, based on their experience and our advice.
On certain services yes, there is an option to book for 2 people. On other services you just need to book another stylist/therapist for the same time. If you have any issues or a group of people, call us on 0208 914 8250 and we’ll organise for you.
All Tap n Style customers pay in advance. But if you cancel your appointment outside the 24 hour notice period we will refund you in full immediately (minus £2 to cover the card fee we are charged), no questions asked. If you cancel within 24 hours of your appointment, you will be refunded exactly half of what you paid, as per our 24 hour cancellation policy which is clearly stated in both the Terms & Conditions and on the Confirm Booking page when you book an appointment.
If after 20 mins you are still not at your booked location your stylist or artist will leave and you will be charged 50% of the cost, so you will only be refunded half of what you paid. This is stated in our Terms & Conditions and on the Confirm Booking page when you book an appointment.
As the Tap n’ Style team member is coming to you; we all know travelling in a busy city there are sometimes delays. But if your stylist of artist is more than 20mins late you may either cancel your appointment for free OR receive the service and we will refund you 25% of the cost.
If you cancel your appointment, provided it’s more than 24 hours before your appointment time, we will refund you in full (minus £2 to cover the card fee we are charged), within 2 – 3 working days with no questions asked. BUT if you cancel within 24 hours of your appointment, you will only be refunded exactly half of what you paid, as per our 24 hour cancellation policy which is clearly stated in both the T & C’s and on the Confirm Booking page.
If you’re not happy with your service we want to hear from you NOW. Email us at firstname.lastname@example.org with what went wrong. We take customer service very seriously and want to ensure all of our stylists, beauticians and make-up artists are providing an excellent customer experience. We will investigate your complaint and if we feel it is honest and merited a full refund may apply.
A chair for you to sit on, a shelf for your stylist/artist to put their products and equipment on, and a power socket for a Blow Dryer if needed. Then we’re good to go, let’s get you looking gorgeous!
Firstly all stylists performing Cut & Blow Dry’s for Tap n’ Style must be fully qualified with minimum 1 years work experience. Your stylist will provide an apron for you to wear, but you MUST wash & shampoo your own hair first, just before your appointment. You then simply need to be sat in a room where there is a power socket and plenty of space. Please also provide a second chair for your stylist. The stylist will lay down a floor matt/canvas before they begin to cut your hair. Once your hair is cut it is then blow dried and styled. Finally, they fold the matt/canvas then dispose of the hair in your bin, leaving minimal mess!
If you’re on the app visit www.tapnstyle.com, click on Work With Us and begin the application process to start getting more customers!
If a contractor ever feels unsafe in attending an appointment, they reserve the right to cancel it. But they must contact both the customer and Tap n’ Style and report this. In event of cancellation Tap n’ Style will issue a full refund to the customer and investigate the incident. If the cancellation is deemed to be without merit, this will count as Failure to Attend by the contractor. 2 Failed to Attend bookings in an 8 week period result in that contractors profile being permanently removed from tap n’ Style.