How are stylists and therapists on the app selected?
All stylists and therapists firstly complete an application form and submit their qualifications and work experience. They must be full qualified AND must have minimum 6 months work experience in providing the services they register for. We then screen each applicant and test them on Tap N’ Style regulations, policies and what is expected of them. When approved  they must then show us their Public Liability Insurance document.
Each stylist or therapist’s full qualifications, experience and even photos of their own work is on their profile for you to view. You may call them to enquire before booking, then each customer can rate and review them after their service.

If you are not at your chosen location at your appointment time:
If after 20 mins you are still not at your booked location your stylist or therapist will leave and you will be charged 50% of the cost, so you will only be refunded half of what you paid. This is stated on the Confirm Booking page when you book an appointment.

If the stylist/therapist is late for your appointment:
As they are coming to you; we all know travelling in a busy city there are sometimes delays. But if your stylist or therapist is more than 20mins late you may either cancel your appointment for free OR receive the service and we will refund you 25% of the cost. However if the stylist/therapist feels unsafe in attending the appointment, they reserve the right to cancel it. In event of cancellation Tap n’ Style will issue a full refund.

Complaints & Refunds:
All complaints must be email to us at customerservice@tapnstyle.com. We take customer service very seriously and want to ensure all of our stylists and artists are providing an excellent customer experience. We will investigate your complaint and if we feel it is honest and with merit; a full refund may apply.

When booking the following services you must provide:
*All Hair, Make-Up and most Beauty services: A good sized room with plenty of space and a power socket that you and the contractor can comfortably fit in. Plus 2 chairs; one for the contractor and one for yourself
*Massage: A good sized room that can comfortably fit a massage table
*Cut & Blow Dry’s: It is your responsibility to wash/shampoo your hair just before the stylist arrives.

Payment for Services:
All Tap n Style customers pay in advance via our Secure Payment System. If you cancel your appointment outside the 24 hour notice period we will refund you in full immediately, minus £2 to cover the card fee we are charged. If you cancel within 24 hours of your appointment, you will be refunded exactly half of what you paid, as per our 24 hour cancellation policy displayed on this page and on the Confirm Booking page when you book an appointment.

Cancellation Policy:
If you cancel your appointment, provided it’s more than 24 hours before your appointment time, we will refund you in full, minus £2 to cover the card fee we are charged, within 2 – 3 working days. BUT if you cancel within 24 hours of your appointment, you will only be refunded exactly half of what you paid. This is also stated clearly on the Confirm Booking page when you book an appointment.

Privacy Policy:
Tap n Style is committed to protecting and respecting your privacy. None of your details or information will be passed on to any third parties. This is information that is private and for Tap n Style use only.

No payment details can be viewed by stylists or artists.

By creating an account you are giving Tap N Style staff and the contractors working with Tap n Style, consent to:

  • View your account details that consist of your name and contact details. Contractors working with Tap n Style may also put notes in our system that will be automatically attached to your profile if required. This is for Health and Safety purposes. If they experience any issues or problems with customers we have an obligation to display this information to other contractors.
  • Send you text message and email confirmations and reminders of your appointments.
  • Send you Marketing emails and Push Notifications, but you may opt out of receiving these at any point by unsubscribing to our emails or de-activating Push Notifications on your phone app settings.