Tap n Style FAQs
All Tap n' Style Hairdressers and Makeup Artists will perform services wearing a face mask and gloves, for the safety of both you (the customer) and themselves. You have the right to cancel the service if your stylist does arrive wearing this safety equipment.
Tap n Style is a website and app that allows you to order a mobile hairdresser or make-up artist to visit you at your home or office. We offer the full hairdressing menu: Cuts, Colours, Men's Cuts, Keratin Treatments, Blow Dries & Styling, Make Up applications, Hair Ups and more! No need to rush to the salon or take the obvious health risks that entails anymore. You can have your hair done in the comfort of your own home. Tap n' Style is owned and operated by Clouds (Midlands) Ltd.
All stylists and artists firstly complete an application form and submit their qualifications and work experience. They must be full qualified AND must have minimum 2 years work experience as a stylist or make-up artist. We then screen each applicant and test them on Tap N' Style regulations, policies and what is expected of them. Each stylist or artist's full qualifications, experience and even photos of their own work is on their profile for you to view. You may call them to enquire before booking, then each customer can rate and review them after their service.
Yes! Provided you remain are in the area that they service. When booking simply choose the "Book Previous Stylist" option and all the stylists/artists you've booked previously are displayed.
We base the stylist/artist pricing on their experience and their current freelance rates.
Absolutely! You are given the option with several of our services to book as a pair. If there are more than 2 of you; you just need to book another stylist/artist for the same time. If you have a group, wedding etc: call us on 0208 914 8250 and we'll quote and organise something for you!
All Tap n' Style customers pay in advance, in order to confirm the booking. You may cancel your appointment outside the 24 hour notice period and we will refund you in full, minus £2 to cover the card fee we are charged. If you cancel within 24 hours of your appointment, you will be refunded exactly half of what you paid, as per our 24 hour cancellation policy which is clearly stated in both the Terms & Conditions and on the Confirm Booking page when you book an appointment.
If after 20 mins you are still not at your booked location your stylist or artist will leave and you will be charged 25% of the cost,. Hence the 25% deposit is non-refundable, or if you paid in full you will be refunded 75% only. This is stated in our Terms & Conditions and on the Confirm Booking page when you book an appointment.
As the hair stylist or makeup artist is coming to you; we all know travelling in a busy city there are sometimes delays. They will contact you to explain that they are running late and we hope this is acceptable. However if your stylist or artist is more than 20 mins late you may either cancel your appointment for free OR receive the service and we will refund you 25% of the cost.
If you cancel your appointment: provided its more than 24 hours before your appointment time we will refund you in full, minus £2 to cover the card fee we are charged, within 2 3 working days. BUT if you cancel within 24 hours of your appointment there will be a 25% cancellation fee. Hence if you paid the 25% deposit only; this is non-refundable. If you paid the full amount in advance; 75% will be refunded to you, less £2 to cover our card fee. This is also stated clearly on the Confirm Booking page when you book an appointment.
If you're not happy with your service we want to hear from you NOW. Email us at firstname.lastname@example.org with what went wrong. We take customer service very seriously and want to ensure all of our stylists and artists are providing an excellent customer experience. We will investigate your complaint and if it is deemed honest and with merit: compensation or a refund will apply.
A chair for you to sit on, a shelf for your stylist/artist to put their products and equipment on, and a power socket for the blow dryer. Then we're good to go, let's get you looking fabulous!
When you book any Colour service with a Tap n' Style hairdresser for the first time: You will be asked to send us photos of your hair in its current state. We will forward those photos to your hairdresser, they will then call you for a full consultation. Then at the time of service they will provide a waiver which you are required to sign, stating that you agree that should you react in any way to the Colour application, neither the hairdresser or Tap n' Style are in any way responsible. This is procedure each time you book a new hairdresser on Tap n' Style.
If you book a service, but in actual fact what you require from the Stylist is a different service that costs more, you will be expected to pay the difference to them in cash during the appointment. You will also be expected to pay a cash surcharge if the service you request is going to take considerable longer than usual, for any reason.
Yes. Much like in a salon; if you have hair that goes more than halfway down your back, or have extra thick/curly hair, the Stylist may insist on an extra fee to be paid in cash once the service is complete.
Your stylist will provide an apron for you to wear. YOU MUST wash & shampoo your hair yourself first, before they arrive. You need to be sat in a room with plenty of space and a power socket. Ideally it will have a wooden or tile floor, so usually a kitchen or bathroom. Your stylist will then sweep up all hair at the end of the service. If the only room to provide the service is carpeted then YOU MUST provide a matt or canvas yourself to be laid on the carpet to collect hair. Your hair is cut, blow dried and styled with the stylist cleaning up, leaving minimal mess!
No, they are the approx times. Times for almost every hair service on our menu can vary, for all sorts of reasons. Thickness and length of hair, the look you are after etc.
The fastest way to apply is to simply email us your CV at email@example.com. Alternatively visit www.tapnstyle.com, click on Apply Now. Complete that form to begin the application process.
Free Blow Dry Reward Card T & C's: *Complimentary service is a standard Blow Dry. Extra long/thick hair or bespoke services (pinned, up-do's) will be subject to an extra charge *All 6 bookings must be done by 1 person (can be for kids, family or group booking that inc them) *Online or app bookings for the free rewards are NOT accepted, as it is selected stylists only who Tap n' Style will select when contacted *Offer valid in London and certain Surrey or Kent areas only
14 years old. So teenagers 15 years or older pay regular services. However if it's a group or an adult is getting a cut with them, please call us as we will be able to discount. Also if it's a family or kids group bigger than the 3-kids option, please call or text us.